Helpful Information
- Hard vs soft declines: how to manage card declines and reduce your decline rateA hard decline should never be retried: the cardholder needs to contact their bank.
- How to prevent chargebacks: tips for merchantsTo stop chargebacks before they start, make every charge easy for the cardholder to recognise, keep clear records, state your refund and cancellation policies…
- POS entry mode codes: what 05, 07, 81 and other codes meanPOS entry mode codes show how the card was read or entered for a transaction, for example by chip, contactless, magnetic stripe or keyed…
- What fees are on my merchant statement?Your merchant statement typically includes three kinds of fees: payment network and association fees, interchange and payment solutions fees, and equipment and service fees.
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