Terminal Troubleshooting
- Alert Irruption error on an Ingenico terminal: what to doIf your card machine shows an Alert Irruption error, or a system problem call help desk 475 error, the terminal needs to be replaced.
- Error codes and messages: what they mean and what to do (Desk 5000 / Move 5000)Ingenico Desk 5000 and Move 5000 error messages, from Out of balance to Card blocked, are listed below with what each one means and…
- How to fix a Desk 5000 / Move 5000 that won't connect (Failure On All Comms Mode)Failure On All Comms Mode means none of the terminal's communication types (wired or wireless internet) can reach the host.
- Troubleshooting terminal hardware: power, connection, card and printer problemsFind your terminal's symptom below, from a blank display to a printer that won't print, and the fix for each.
- Why is my terminal printing blank receipts or reports?If your terminal prints receipts and reports but the paper is blank, the paper roll is inserted backwards.
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