Ingenico Desk 5000 (US): run a download, EMV key load and find the IP address

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Before you start

How do I run a file download?

1. From idle screen (home screen) press the silver circle key (a.k.a F key)
2. Select Admin Mode
3. Enter admin password (if you do not know what this is, please reach out to our support team)
4. Select Tetra Admin
5. Select Download Application
6. Select Start Download
7. On download package screen no name is needed, press Enter (green key)

The terminal will reboot several times.

How do I do an EMV key load?

Always do an EMV key load after a download. EMV is the chip-card standard, and this step reloads the keys the terminal uses for chip cards.

1. From home (idle) screen, hit #
2. Select host management
3. Select EMV public key load
4. Select 1st option.

How do I find the terminal’s IP address?

1. From idle screen press.,#* key to get to admin menu options
2. Select 7 - Terminal Info
3. Select 2 - Display Parameters
4. Select 1 - Communication Params
5. Scroll to TerminalIP – this is the device’s network IP address

Common questions

What does “EMV key load required” mean?

Run the EMV key load steps above. You should always do one after a download.

I don’t know the admin password. What do I do?

Contact the Cartis support team at 1-888-712-0770.

Can I run a download in semi-integrated mode?

No. Exit to standalone mode first, then run the download.