Why is my terminal printing blank receipts or reports?
If your terminal prints receipts and reports but the paper is blank, the paper roll is inserted backwards. Re-insert the roll the other way round. If that isn’t it, make sure the terminal is adequately charged.
Issue: Terminal is printing receipts and reports but the paper is blank.
Solution: The paper roll is inserted backwards. To re-insert paper roll refer to Inserting Paper Roll under set up guide
Alternatively, please ensure the terminal is adequately charged.
Updated November 2, 2026
Still stuck? Talk to a person.
Our team answers the phone.
Need terminals for another location? See Cartis POS terminals