How to complete a credit force (Desk 5000 / Move 5000)

Use a credit force (Force Sale) when you ran an Auth Only on your Desk 5000 or Move 5000 and need to turn that authorization into a sale. You enter the amount, then either the cardholder inserts their card or you key in the card number, expiry and approval code.

  • Applies to: Ingenico Desk 5000, Move 5000
  • You’ll need: the amount, and either the card or its number, expiry and approval code
On this page

How do I complete a credit force?

  1. Press on Force Sale icon from home screen (or press Enter to get to main menu and select Force Sale)
  2. Enter amount and press Enter
    • If cardholder present: pass terminal to them to confirm amount and insert card, enter PIN if prompted.
    • If cardholder not present: manually enter card #, expiry and approval code (if you need to get the full card #, please reach out to our support team)

    Terminal will display Approved or Declined and print receipt

Common questions

I don’t have the full card number. How do I complete the force?

If you need the full card number, reach out to our support team at 1-888-712-0770.

Updated November 2, 2026

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