How to complete a credit or debit sale (Desk 5000 / Move 5000)

To complete a credit or debit sale on a Desk 5000 or Move 5000, press the Sale icon, enter the amount, and hand the terminal to the cardholder to insert, tap or swipe. The terminal shows APPROVED or DECLINED and prints the receipts.

  • Applies to: Ingenico Desk 5000, Move 5000 (Canada)
  • You’ll need: the cardholder’s card, plus the invoice, clerk ID or password details if your terminal prompts for them

How do I run a credit or debit sale?

  1. Press on Sale icon from home screen (or press Enter to get to main menu and press Sale)

    If you have invoice prompt, clerk id or password enabled key those in and press Enter

  2. Enter sale amount, press Enter
  3. Pass terminal to cardholder for insert, tap or swipe

    If manually keying in card: will be prompt for expiry date, then press Enter follow remaining prompts

  4. Cardholder prompted to confirm amount

    If tip is enabled, cardholder will be prompted to tip %, tip amount or no tip

  5. Cardholder to insert, tap or swipe

    If card is inserted: cardholder prompted to select account and enter PIN

    If card is swiped: follow prompts to enter last 4 digits of card # and CVV (if enabled)

  6. Terminal will display APPROVED or DECLINED
  7. Terminal will print merchant copy of receipt, press Enter to print customer copy.

Updated November 2, 2026

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