How to run a ping test (Desk 5000 / Move 5000)

A ping test checks whether your Ingenico Desk 5000 or Move 5000 can reach a host, in other words whether it’s connected to a network. Run it from 5 - Diagnostics, ping 8.8.8.8, and look for a Ping Ok message.

  • Applies to: Ingenico Desk 5000, Move 5000
  • You’ll need: the terminal password (if prompted)

How do I run a ping test?

Use it to troubleshoot connectivity and response time.

  1. Press the .,#* Key
  2. Key in Password and press Enter if prompted
  3. Select 5 - Diagnostics
  4. Select 1- Ping
  5. Enter URL or IP – 8.8.8.8 and enter (tip: to make period use the .,#* key)

You should receive a Ping Ok message.

If you don’t see Ping Ok, contact Cartis support.

Updated November 2, 2026

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