How to restart, turn off or turn on your terminal (Desk 5000 / Move 5000)
To restart an Ingenico Move 5000 or Desk 5000, press and hold the Yellow and # keys until the terminal begins to reboot. To turn it off, disconnect it from its power source; it turns back on by itself when it’s plugged in or placed on its base.
On this page
How do I restart (reboot) the terminal?
- Press and Hold Yellow + # keys until unit begins to reboot.
How do I turn the terminal off?
Disconnect the terminal from its power source.
How do I turn the terminal on?
Plug the terminal into its power source, or place it on its base (if it has one).
The terminal powers on by itself, runs through application initiation and takes you to the home screen.
Common questions
Does the terminal turn back on by itself?
Yes. Once it’s plugged into power, or placed on its base, it powers on, runs through application initiation and takes you to the home screen.
What if the terminal doesn’t reboot?
Make sure you’re holding the Yellow key and the # key at the same time, and keep holding until the terminal starts to reboot. If it still won’t restart, call Cartis support at 1-888-712-0770 or email support@cartispayments.com.
Updated November 2, 2026
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