How to reprint a receipt (Desk 5000 / Move 5000)

To reprint a receipt on an Ingenico Move 5000 or Desk 5000, tap Other on the second page of the home screen (or press 6), select Reprint, then choose 1- Last Receipt or 2- Search. If you search, enter your search criteria. Then choose which copy to reprint: merchant, customer or both.

  • Applies to: Ingenico Desk 5000, Move 5000
On this page

How do I reprint a receipt?

  1. Press on Other icon from the second page of the home screen (or press 6) and select Reprint
  2. Using the keypad, select an option:
    • 1- Last Receipt
    • 2- Search

    If search is chosen: select all, reference #, clerk #, invoice/po #, account #, customer #, RRN, or approval code and enter search criteria

  3. Using the keypad, select an option:
    • 1- Merchant Copy
    • 2- Customer Copy
    • 3 – Both

Receipt(s) will reprint

Common questions

How do I reprint an older receipt, not the last one?

Choose 2- Search, then search by reference #, clerk #, invoice/po #, account #, customer #, RRN or approval code, or select all.

Can I print only the customer copy?

Yes. At the second option screen, choose 2- Customer Copy.

Updated November 2, 2026

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