How to view transaction history, batch totals and host totals (Desk 5000 / Move 5000)

To see batch history (past transactions) on an Ingenico Desk 5000 or Move 5000, press ADMIN, select Batch Menu, then View History, and choose Batch #, All, or Last Batch. Batch Total shows your batch totals, and Host Batch Inquiry prints or displays the host totals (the totals the processor’s system has recorded).

  • Applies to: Ingenico Desk 5000, Move 5000
  • You’ll need: the terminal password, if prompted
On this page

Before you start

How do I view batch totals?

  1. Press ADMIN
  2. If prompted enter password, press Enter
  3. Select Batch Menu
  4. Select Batch Total

    Selected information will display

  5. Press Enter to return to Batch Menu

How do I view batch history (past transactions)?

  1. Press ADMIN
  2. If prompted enter password, press Enter
  3. Select Batch Menu
  4. Select View History
  5. Select: Batch #, All, or Last Batch
  6. If prompted, select sort method: Reference #, Invoice #, Card Type

    Selected information will display

  7. Press Cancel to return to Batch Menu

How do I view host totals?

  1. Press ADMIN
  2. If prompted enter password, press Enter
  3. Select Batch Menu
  4. Select Host Batch Inquiry
  5. Select Print or Display

    Selected information will print/display

  6. If display is selected: press Enter to return to main display

Common questions

How do I reprint the last batch report?

Go to Admin menu (#), 2 – Batch Menu, 2 – View History, then select 3 – for last batch. Select to view details or summary. This comes from our common terminal questions and answers.

How do I cancel a transaction that’s still in the open batch?

Void it with the void function. Don’t delete the batch.

My terminal and host totals don’t match. What do I do?

That is called out of balance: the terminal’s batch and the host’s batch don’t match. Call our support team at 1-888-712-0770 to have the batch settled on the back end. See our common terminal questions and answers for more on out of balance batches.

Updated November 2, 2026

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