How to set up communication settings and priority, including WiFi (Desk 5000 / Move 5000)

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How do I set communication priority on a Desk 5000?

1. From home screen press .,#* key or tap on ADMIN
2. Press 3 Setup menu
3. Press 2 Communications
4. Press 1 Coms Priority
5. Select Comms Priority 1,2 accordingly and press Enter
   • Ethernet – 200
   • Dial – 100

   Enter the numbers in priority order: the first is the main connection and the next is the backup. For example, Ethernet with Dial backup will be 210.

How do I set communication priority on a Move 5000?

1. From home screen press .,#* key or tap on ADMIN
2. Press 3 Setup menu
3. Press 2 Communications
4. Press 1 Coms Priority
5. Select Coms priority 1,2,3 accordingly and press Enter (green button) (i.e. for WiFi only terminal it should be WiFi, none, none).
   • WiFi – 400
   • GPRS/Mobile Data (mobile sim) – 300
   • IP/Bluetooth – 200

   4 indicates WiFi, 3 indicates GPRS (mobile data), 2 indicates IP and 0 indicates no backup. For example, a SIM-based terminal with WiFi backup would be Mobile Data, WiFi, none, or 340.

6. Press cancel (red button) until terminal is back on main screen

For connection help, see the terminal setup guides, for example how to set up a Desk 5000E terminal.

Which other connection settings apply to my terminal?

That depends on your terminal model and the connection type you asked us to set up:

• Ethernet: a Move 5000 with a base, or a wired (ETH) Desk 5000
• WiFi: Move 5000 only
• Mobile Data: Move 5000 with a SIM card
• Bluetooth: Move 5000 with a base
• Dial: Desk 5000 (requires an available phone line)

How do I set up Ethernet?

1. From home screen press .,#* key or tap on ADMIN
2. Press 3 Setup menu
3. Press 2 Communications
4. Press 2 Ethernet
   • 1 – Current Setup will display current setup details
   • 2 – Ethernet Setup – Select Dynamic or Static IP. For static IP, your network administrator will need to make sure to input IP address , IP Gateway, Subnet mask , Primary DNS and Secondary DNS – try using 8.8.8.8. for primary and secondary DNS.
   • 3 – Timers Setup – Enter IP Connect Timeout

How do I connect a Move 5000 to WiFi?

1. From home screen press .,#* key or tap on ADMIN
2. Press 3 Setup menu
3. Press 2 Communications
4. Press 3 WiFi
5. Toggle 1 – WiFi On or Off
6. Select 2 – WiFi Easy Conn to search and connect to your Wireless signal
7. Select 3 – Advanced Setup if your IT administrator needs to setup advanced settings for WiFI connection (i.e static IP).

How do I set up mobile data (SIM card) on a Move 5000?

The APNs (access point names) below are the mobile network settings for each carrier.

1. From home screen press .,#* key or tap on ADMIN
2. Press 3 Setup menu
3. Press 2 Communications
4. Press 4 Mobile Data
5. Toggle 0 – Mobile Data On or Off
6. Set the Access Points
   • 1 – Access Point 1: 1 – APN – mtrex2.apn
   • 2 – Access Point 2: 1 – APN – mtrex.crs.bell.ca.ioe
   • 3 – Access Point 3: 1 – APN isp.telus.com
   • 4 – Access Point 2: 1 – APN mtrex1.telus.apn
   • etc…
7. 7 – Set APN Preference (i.e. 123400 = 1 – Rogers, 2 – Bell, 3 and 4 – Telus then none and none or set to Telus only 300000)
8. 9 – Select Operation Mode – 1- 4G Only, 2 – 3G Only, 3 – Automatic.

How do I pair a Move 5000 with its Bluetooth base?

1. From home screen press .,#* key or tap on ADMIN
2. Press 3 Setup menu
3. Press 2 Communications
4. Press 5 Bluetooth
5. Toggle Bluetooth On or Off
6. When On – Connect the base to power and ethernet and dock the terminal on base.
   • 2 – New Base – to pair base with terminal.

     You should receive a base association ok message.

   • 3 – Select Base – if multiple bases connected to terminal
   • 4 – Remove Base – to unpair a base
   • 5 – Remove all bases – to unpair all connected bases.
   • 6 – to print list of all connected bases.

How do I set up dial on a Desk 5000?

Dial needs an available phone line.

1. From home screen press .,#* key or tap on ADMIN
2. Press 3 Setup menu
3. Press 2 Communications
4. Press 2 Dial

How do I display or print my current communication settings?

1. From home screen press .,#* key or tap on ADMIN
2. Press 3 Setup menu
3. Press 2 Communications
4. Press 6 Display Params on Move 5000 / Press 4 Display Params on Desk 5000
5. Press the + to display or print to print report of current communication settings.

Common questions

How do I set up WiFi on a Desk 5000?

This guide lists WiFi for the Move 5000 only. The Desk 5000 options here are Ethernet and Dial. If you’re not sure which connection your terminal has, contact Cartis at 1-888-712-0770.

What does a Coms Priority number like 340 mean?

Each digit is a connection type, in order: 4 is WiFi, 3 is GPRS (mobile data), 2 is IP and 0 is no backup. So 340 is Mobile Data first, WiFi as backup, then none.

Do I need to tell Cartis if I change the comms priority?

Yes, if it’s different from how the terminal was shipped. Let our support team know so the file can be rebuilt to match the terminal change. You can reach Cartis at 1-888-712-0770 or support@cartispayments.com.