How to change or reset your password in Converge

To change your Converge password, go to Account in the left side menu, enter your old password and a new one, then click Save. If you can’t log in, use Forgot Password on the Converge login screen. You can change your Converge password only once in any 24-hour period.

  • Applies to: Converge
  • You’ll need: your Account ID and User ID if you use Forgot Password
  • Who can do it: any user for their own password; users with the right permissions for other users’ passwords
On this page

How do I change my own Converge password?

Use this when you are logged in and know your current password.

  1. Go to Account in the left side menu of Converge. Enter your Old Password, a New Password, then Confirm your New Password. All fields marked with a red asterisk must be completed.
    Converge Account page with arrows on Account in the left menu and the Old Password, New Password and Confirm New Password fields
  2. Select Cancel or Save when prompted.

    If you click Save, a message confirms that your password was changed.

How do I reset another user’s password?

You can do this only if your own user permissions let you view and change users in Employee Management.

  1. Go to Employees in left side menu of Converge. On the Employee Management page, select the user you want to change the password for.
    Converge Employee Management page with arrows on Employees in the left menu and on a user's Employee ID in the list
  2. Enter the user’s new password and confirm the new password. All fields marked with an asterisk are required. Make sure to select a terminal to add to ensure you can edit the user’s account in the future and the user is able to process/view transactions for the terminal.
    Edit Employee Information form with arrows on Password, Confirm Password, Email, Supervisor, Select a Terminal to Add and Cancel
  3. Click Cancel or Save.

How do I reset my Converge password if I forgot it?

Start from the Converge login screen.

  1. On the login screen, click Forgot Password.
    Converge login screen with an arrow pointing to the Forgot Password? link
  2. Converge will prompt you to enter your Account ID and User ID. Enter both and click Reset Password.
    Converge Forgot Password form with Account ID and User ID filled in and an arrow on the RESET PASSWORD button
  3. Converge will prompt you to answer two security questions to confirm your identity. After answering the questions, click Submit.
    Converge Security Questions screen asking you to answer 2 of 3 questions, with an arrow on the SUBMIT button
  4. A security code to reset your password will be sent to the email you have on file. There is a 10 minute period for resetting your password. After 10 minutes, you will need to repeat steps 1 – 4.

Common questions

How often can I change my Converge password?

No more than once within a 24-hour time frame.

I forgot my Account ID and User ID. What do I do?

Contact Cartis support at 1-888-712-0770 or support@cartispayments.com. You need both to use Forgot Password.

Updated November 2, 2026

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