How to reset security questions in Converge

To reset your own Converge security questions, go to Account in the left side menu and complete the Update Security Questions section. To reset another user’s security questions, go to Employees, select the user and check off Reset Security Questions.

  • Applies to: Converge
  • Who can do it: any user for their own questions; a user with rights to manage other users for someone else’s
On this page

How do I reset my own security questions?

  1. Go to Account in the left side menu of Converge.
    Converge Update Security Questions form opened from Account (arrowed), with Confirm Password, three questions and answers, and CANCEL and SAVE
  2. Complete all of the fields in the Update Security Questions section. Click Cancel or Save.

If you click Save, an Updated Security Questions Successfully Saved message will appear. If you click Cancel, the update will not be completed.

How do I reset another user’s security questions?

  1. Go to Employees in the left side menu of Converge. On the Employee Management page, select the user you want to reset questions for.
    Converge Employee Management page with Employees arrowed in the menu and the employee ID COTEST arrowed in the list
  2. Check off the Reset Security Questions checkbox and click Cancel or Save.
    Converge Edit Employee Information page with a red arrow pointing to the Reset Security Questions checkbox

Common questions

I forgot my security questions. What do I do?

Ask a user who has rights to manage other users to reset your security questions from the Employee Management page, using the steps above. For other help, contact Cartis support at 1-888-712-0770 or support@cartispayments.com.

Why can’t I reset another user’s security questions?

You need user rights that allow you to manage other users.

Updated November 2, 2026

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