Payments Insider not working? Clear your browser cookies

If Payments Insider (mypaymentsinsider.com) isn’t working properly and Elavon isn’t reporting any known issues, clear the site’s cookies (small files the site saves in your browser). Remove the cookies for both mypaymentsinsider.com and support.mypaymentsinsider.com.

  • Applies to: Payments Insider in Microsoft Edge or Chrome
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Before you start

First check Elavon’s status page, https://status.elavon.com/. If it shows no known issues with Payments Insider, clear the cookies using the steps for your browser below.

How do I clear Payments Insider cookies in Microsoft Edge?

  1. Open mypaymentsinsider.com
  2. Left click to select the small lock in the browser bar:
    Microsoft Edge address bar with the lock icon to the left of the support.mypaymentsinsider.com address
  3. You will see “Cookies” under the “Permissions for this site” section
  4. Left click to select “Cookies” – a new box will open
    Edge Cookies in use window on the Allowed tab, listing mypaymentsinsider.com and support.mypaymentsinsider.com
  5. Expand the “mypaymentsinsider.com” section, select the cookies folder.
    Edge Cookies in use list with the mypaymentsinsider.com section expanded to show its Cookies folder
  6. Select remove
  7. Expand the “support.mypaymentsinsider.com” section, select the cookies folder
  8. Select remove
  9. Select done

How do I clear Payments Insider cookies in Chrome?

  1. Navigate to mypaymentsinsider.com
  2. Left click to select the small lock in the browser bar:
    Chrome address bar with the lock icon to the left of the support.mypaymentsinsider.com address
  3. You will see “Cookies” as an option in the drop down
  4. Left click to select “Cookies” – a new box will open
    Chrome Cookies in use window on the Allowed tab, listing mypaymentsinsider.com and support.mypaymentsinsider.com
  5. Expand the “mypaymentsinsider.com” section, select the cookies folder.
    Chrome Cookies in use list with the mypaymentsinsider.com section expanded to show its Cookies folder
  6. Select remove
  7. Expand the “support.mypaymentsinsider.com” section, select the cookies folder
  8. Select remove
  9. Select done

If Payments Insider still isn’t working after you clear the cookies, contact Cartis at 1-888-712-0770 or email support@cartispayments.com.

Updated November 2, 2026

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