How to set up clerk, server or cashier prompts (Desk 5000 / Move 5000)

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You can also set up Administrator (default), Supervisor and Manager passwords and lock certain features to each level.

How do I turn the clerk prompt on or off?

Do this first. ClerkPrompt has to be enabled before you set up the rest of the Clerk Menu.

1. Press ADMIN or .,#*
2. If prompted enter password, press Enter
3. Select 1 - Clerk Menu
4. Select 6 - ClerkPrompt
5. Select 1 - Off (to disable), 2 - ID Only, 3 - ID & Password

How do I change the prompt to say Server or Cashier?

Pick the word that suits your business. The terminal uses it when it asks for the ID.

1. Press ADMIN or .,#*
2. If prompted enter password, press Enter
3. Select 1 - Clerk Menu
4. Select 7 - ClerkWording
5. Select 1 - Clerk, 2 - Server, 3 - Cashier

How do I add a clerk ID?

1. Press ADMIN or .,#*
2. If prompted enter password, press Enter
3. Select 1 - Clerk Menu
4. Select 1 - Add ID
5. Enter Clerk ID, name and password
   
6. You will be asked if you want to add another clerk id or not. 1 - Yes, 2 - No

How do I change a clerk’s name or password?

1. Press ADMIN or .,#*
2. If prompted enter password, press Enter
3. Select 1 - Clerk Menu
4. Select 2 - Edit ID
5. Enter the Clerk ID you wish to edit
6. Change Clerk Name or Password

How do I delete a clerk ID?

You can delete one ID or all of them at once.

1. Press ADMIN or .,#*
2. If prompted enter password, press Enter
3. Select 1 - Clerk Menu
4. Select 3 - Delete ID
5. Select 1 - All, 2 - One (Enter Clerk ID you wish to delete)

How do I print a list of clerk IDs?

1. Press ADMIN or .,#*
2. If prompted enter password, press Enter
3. Select 1 - Clerk Menu
4. Select 4 - Print ID List

A report prints with the clerk IDs and names programmed on the terminal.

How do I make clerks log on and off?

When this is on, your clerks have to log on and off when they use the terminal.

1. Press ADMIN or .,#*
2. If prompted enter password, press Enter
3. Select 1 - Clerk Menu
4. Under 8 - ClerkLogOnOff toggle on or off

How do I check my current clerk settings?

1. Press ADMIN or .,#*
2. If prompted enter password, press Enter
3. Select 1 - Clerk Menu
4. Select 9 - Display Params
5. Press + to display or print to print.

That is, press + to show the clerk settings on screen, or print to print them.

Common questions

I can’t find the clerk options in the menu. Where are they?

They are all under 1 - Clerk Menu, after you press ADMIN or .,#*. Turn on ClerkPrompt first (option 6 - ClerkPrompt), because it is required before you set up the rest of the Clerk Menu. If you still can’t see it, call us at 1-888-712-0770 or email support@cartispayments.com.

What is the admin password on the Desk 5000?

The terminal deploys with a default admin name of 1 and a pre-programmed default password. This article doesn’t list the password. See how to set up security passwords, or for help call us at 1-888-712-0770 or email support@cartispayments.com.