How to set up an Ingenico Move 5000 terminal (WiFi, SIM or Bluetooth)

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How do I get the terminal ready?

1. Inserting paper roll. Refer to inserting paper roll article if roll is not already inserted
2. Charging the battery. Connect charging cable connector into the circle power port on the left side of the terminal. If your terminal comes with a base, use the base for charging instead.
   Plug charger into power source.
   

   

3. Turning on terminal. Press and hold green key until screen turns on.
   
4. Administrator ID and password. The terminal is preprogrammed with a default admin ID = 1 and password which is required to perform some functions. For security, please call or email our support team for access to your password.

The Move 5000 comes in three communication models: WiFi (terminal only), 4G/3G mobile (terminal with a SIM card) and Bluetooth (terminal and base). Follow the setup below for the model you ordered.

How do I set the communication mode?

The comms priority is the order in which the terminal tries its connections: first choice, then backups. These steps are for Canadian terminals. For US terminals, see Ingenico Move 5000 (US)

1. From home screen press .,#* key or tap on ADMIN
2. Press 3 Setup menu
3. Press 2 Communications
4. Press 1 Coms Priority
5. Select Coms priority 1,2,3 accordingly and press Enter (green button) (i.e. for WiFi only terminal it should be WiFi, none, none).
   • WiFi – 400
   • GPRS / Mobile Data (mobile sim) – 300
   • IP/Bluetooth – 200

   Note: 4 indicates WiFi, 3 indicates GPRS (Mobile Data), 2 indicates IP and 0 indicates no backup. (i.e., for a sim based with WiFi backup it would be Mobile Data, WiFi, none or 340)

6. Press cancel (red button) until terminal is back on main screen

How do I set up a WiFi terminal?

1. General Setup. Follow steps 1-4 above
2. Confirm your communications. Confirm your comms priority is set to WiFi
3. WiFi Setup.
   1. Press 3 Setup menu
   2. Press 2 Communications
   3. Press 3 WiFi
   4. Toggle 1 – WiFi On or Off
   5. Select 2 – WiFi Easy Conn to search and connect to your Wireless signal
      
   6. Select 3 – Advanced Setup if your IT administrator needs to setup advanced settings for WiFI connection (i.e static IP).

   If properly connected, the WiFi indicator should turn green

   

4. Test a transaction

How do I set up a SIM card (4G/3G) terminal?

1. General Setup. Follow steps 1-4 above
2. Confirm your communications. Confirm your comms priority is set to GPRS as the primary one
3. Insert/confirm SIM card inserted. The terminal should come with the sim card already inserted behind the back cover. If however it is not there, there should be a card in the box to insert in the space indicated.
   

   

4. Connecting to mobile data. The terminal should automatically connect to mobile network

   When network is being used the indicator will display on the top left of screen and should be green to indicate connection.

   

   If the terminal has not connected:

   1. From the home screen press .,#* key or tap on ADMIN
   2. Press 3 Setup Menu
   3. Press 2 Communications
   4. Press 4 Cellular/Mobile Data
   5. Select APN (make no changes)
   6. Back out of menu by pressing cancel (red key) and the terminal will attempt to start cellular connection.
5. Test a transaction

How do I set up a Bluetooth terminal with a base?

1. General Setup. Follow steps 1-4 above
2. Confirm your communications. Confirm your comms priority is set to Bluetooth as primary
3. Plugging in base. Remove back cover from backside of base and connect the power cable to the inside of the base then replace cover. Plug the charger into the power source.
   

   

   Connect the Ethernet cable (blue cable) to the port located on the back of the base (other two ports are printer and usb)

   

4. Setting Up Bluetooth.
   1. From the home screen press .,#* key or tap on ADMIN
   2. Press 3 Setup Menu
   3. Press 2 Communications
   4. Press 5 Bluetooth
   5. Press 1 New Base and put terminal on the base
   6. Press cancel (red button) to go back to main menu

   Terminal will connect to base and display base association ok message if successfully paired. Both ETH and Bluetooth indicator lights should be green for successful connection

   

   If you see grey Bluetooth icon – Bluetooth is active on terminal but not connected to base (orange means it is searching for base)

5. Test a transaction

For hardware details such as connectivity options, see Ingenico’s Move/5000 product page.

Common questions

How do I connect my Move 5000 to WiFi?

Set the comms priority to WiFi, then go to 3 Setup menu, 2 Communications, 3 WiFi and use 2 – WiFi Easy Conn to pick your network. The full steps are under “How do I set up a WiFi terminal?” above.

How do I charge the Move 5000?

Plug the charging cable into the round power port on the left side of the terminal. If your terminal came with a base, charge it on the base instead.

What is the default admin password?

The default admin ID is 1. For security, call or email our support team for access to your password: 1-888-712-0770 or support@cartispayments.com.

How do I turn the Move 5000 on and off?

Press and hold the green key until the screen turns on. To turn it off, take it off the base and power, then press the yellow key and .,#* together for a few seconds.