How to add or delete users in Payments Insider (MPI)

To add a user in Payments Insider (MPI), go to Account, open Users, click Add a new user, enter their name and email, then assign their locations and roles. To delete users, open Account -> Users, expand the user list, select the users and click delete.

  • Applies to: Payments Insider (MPI)
  • You’ll need: the new user’s name and email (to add a user)
On this page

The Users option sits under Account in the dashboard navigation menu. It’s where you manage user information and permissions.

Payments Insider Edit User page showing user details and user permissions

How do I add a user?

Add users such as partners or accountants who need access to your business and account information. If you have multiple merchant IDs, you also choose which locations each user can see.

  1. Click Account
  2. Click User Information (Users)
  3. Click Add a new user
  4. Enter name and email
  5. Click assign locations to display the user permission page
  6. Select location(s) for this user
  7. Assign role(s)

How do I delete a user?

  1. Click on Account -> Users

    Users assigned to your business displays

  2. Click the arrow to expand the user list and the manager users page displays
  3. Select users you wish to remove and click on delete (top right of page)

Updated November 2, 2026

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