You’re an entrepreneur with a nascent eCommerce website. You need a streamlined payments system that will optimize the customer experience and minimize your exposure to fraud. It’s not complicated. That is, until you call a payments solutions provider and a discussion...
Chargeback Management
eCommerce Fraud Management: Best Practices
Whether you're planning to start an online business or are already an eCommerce veteran, fraud management is a big concern. There are a few different types of fraud you should be aware of, including Chargeback, Friendly, and Buy Online/Pick Up in-Store schemes. While...
Machine Learning 101—What Merchants Need to Know About Fraud Protection
For many ecommerce merchants, understanding machine learning and its application to security management take a back seat to managing supply chains, activating marketing funnels, and maximizing conversions. After all, the latter three are much more conducive to...
Why Buy-Now-Pay-Later Is a Boon and a Bust In the Fight Against Chargebacks
Despite rising inflation, consumers are charging ahead with their spending. With online lenders eager to offer personal loans and buy-now-pay-later (BNPL) schemes now a mainstay of eCommerce transactions, shopping has never been easier. Consumer spending fuels the...
9 Best Practices for Chargeback Management
You might think that fraud prevention tools will take care of chargeback fees, and they may to a certain extent. But they are only a component of a proactive chargeback management strategy. Chargebacks are taking an ever-increasing bite out of merchants’ bottom lines...
The Match List: Are You On It And What Can You Do About It
How to Avoid The Merchant’s Biggest Nightmare—The Match List Mention the word “match” to a room full of ecommerce vendors and you risk igniting an inferno of ire. Match (Member Alert to Control High-Risk Merchants), also known as the Match list, is a register of...
From Chatbots to Chargebacks: Recent Developments in Payments’ Innovations
Now that we have emerged from the dark recesses of the pandemic, commerce has changed yet again. Post-pandemic, consumers are unwilling to relinquish the comfort and convenience of digital shopping that they grew to love while on lockdown. However, at the same time,...
Chargebacks and Revenues—Can One Beget the Other?
Here’s a thought. Chargebacks and revenues have a symbiotic relationship. As much as chargebacks detract from revenues, with proper management, merchants can leverage them to boost the bottom line. How? By using them as an opportunity to improve the customer...
Running a WooCommerce WordPress Site? We Guarantee You’ll Never Get a Chargeback for Fraud
That headline sounds pretty incredible, doesn’t it? But it’s true. If you’re a WooCommerce store on WordPress, we can 100% guarantee that you’ll never receive a chargeback for a fraudulent transaction. Whether it’s a case of identity theft, merchant fraud, card...
How to Make Returns and Chargebacks Work for Your Brand
I once received a 25 lb bag of dry dog food from Amazon, even though I had canceled the subscription. The food came because it had already been shipped. I dreaded having to ship it back, but Amazon told me to keep it because it was perishable and they would reimburse...