Payment Processing
An Overview of Payment Processing
FAQ2 guides
- Elavon debits, fees, chargebacks and declines: common questionsA debit shown as ELAVON MRCH SVC on your bank account is from Elavon, your card processor.
- What's the difference between Multi-Currency Conversion (MCC) and Dynamic Currency Conversion (DCC)?DCC vs MCC: with Multi-Currency Conversion (MCC), prices are shown in the cardholder's currency and the conversion happens behind the scenes; with Dynamic Currency…
Helpful Information4 guides
- Hard vs soft declines: how to manage card declines and reduce your decline rateA hard decline should never be retried: the cardholder needs to contact their bank.
- How to prevent chargebacks: tips for merchantsTo stop chargebacks before they start, make every charge easy for the cardholder to recognise, keep clear records, state your refund and cancellation policies…
- POS entry mode codes: what 05, 07, 81 and other codes meanPOS entry mode codes show how the card was read or entered for a transaction, for example by chip, contactless, magnetic stripe or keyed…
- What fees are on my merchant statement?Your merchant statement typically includes three kinds of fees: payment network and association fees, interchange and payment solutions fees, and equipment and service fees.
My Payments Insider (MPI)14 guides
- How to add a second location (MID) in Payments Insider (MPI)To add a second location (MID) in Payments Insider (MPI), go to Account, then Business, click add new location, and enter the new Merchant…
- How to add or delete users in Payments Insider (MPI)To add a user in Payments Insider (MPI), go to Account, open Users, click Add a new user, enter their name and email, then…
- How to change your bank account or business details in Payments Insider (MPI)Some Payments Insider (MPI) users can request account changes, such as a new bank account or business address, from inside the portal.
- How to log in to My Payments Insider (MPI) with single sign-onTo log in to My Payments Insider (MPI) with single sign-on, choose Sign in with single sign-on credentials on the Payments Insider sign-in page,…
- How to manage and respond to chargebacks in Payments Insider (MPI)You can see your Elavon chargebacks in Payments Insider (MPI) under Reports > Chargebacks, and respond to one by fax, by email or directly…
- How to register and sign in to My Payments Insider (MPI)My Payments Insider is at https://www.mypaymentsinsider.com/. If you don't have a login yet, you can register yourself there 48 hours after your Merchant ID…
- How to run, filter and export reports in My Payments Insider (MPI)In My Payments Insider (MPI) you can run reports for one location or all of them, filter them down to the details you need,…
- How to search transactions in My Payments Insider (MPI)Use transaction search in My Payments Insider (MPI) to find transactions by authorization date, settlement date or payment date.
- How to set up SMS / text notifications for funding in My Payments Insider (MPI)To get SMS / text notifications for Elavon funding in My Payments Insider (MPI), open Account, then Personal, then Notifications, check the merchant account…
- How to view and download statements in My Payments Insider (MPI)You can view and download your statements in My Payments Insider (MPI), from the most recent one up to the previous 12 months.
- How to view and manage locations in My Payments Insider (MPI)To work with locations in My Payments Insider (MPI), select Accounts -> business from the dashboard navigation menu.
- My Payments Insider (MPI) dashboard overviewThe My Payments Insider (MPI) dashboard is the first page you see when you log in.
- Payments Insider not working? Clear your browser cookiesIf Payments Insider (mypaymentsinsider.com) isn't working properly and Elavon isn't reporting any known issues, clear the site's cookies in your browser.
- What is Payments Insider (My Payments Insider)?My Payments Insider (Payments Insider) is an online self-serve portal where you manage your merchant account and run reports.
Payment Card Industry (PCI)4 guides
- Checklist to protect your card data (PCI)Use this checklist to protect your business and your customers' card data.
- How to complete your annual PCI compliance (PCI Compliance Manager)To complete your annual PCI compliance, log in to the PCI Compliance Manager portal at pcicompliancemanager.com, check your business profile and SAQ, run a…
- PCI Program Comparison
- What is PCI and who does it apply to?PCI refers to the Payment Card Industry (PCI) standards, a set of standards designed to help you keep your payment processing environment secure.
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