Knowledge base
Step-by-step help for Ingenico terminals, Converge, payment processing and integrations, from the Cartis team.
Most searched-for guides
- Converge test card numbers for the demo environment
- How to do a download and EMV key load (Desk 5000 / Move 5000)
- Converge error codes: what they mean and what to check
- How to fix a Desk 5000 / Move 5000 that won't connect (Failure On All Comms Mode)
- POS entry mode codes: what 05, 07, 81 and other codes mean
- How to set up security passwords (Desk 5000 / Move 5000)
- Error codes and messages: what they mean and what to do (Desk 5000 / Move 5000)
- How to set up communication settings and priority, including WiFi (Desk 5000 / Move 5000)
Converge27 guides
Ingenico Terminals57 guides
Terminal How To Guide - Canada
- Admin ID and password (Desk 5000 / Move 5000)
- Button and key shortcut reference (Desk 5000 / Move 5000)
- How to activate a gift card (Desk 5000 / Move 5000)
- How to add a receipt image or screen saver (Desk 5000 / Move 5000)
- How to change terminal settings, including date and time (Desk 5000 / Move 5000)
- All 44 guides
Terminal Troubleshooting
- Alert Irruption error on an Ingenico terminal: what to do
- Error codes and messages: what they mean and what to do (Desk 5000 / Move 5000)
- How to fix a Desk 5000 / Move 5000 that won't connect (Failure On All Comms Mode)
- Troubleshooting terminal hardware: power, connection, card and printer problems
- Why is my terminal printing blank receipts or reports?
Integrations17 guides
Manage My Account4 guides
Payment Processing24 guides
My Payments Insider (MPI)
- How to add a second location (MID) in Payments Insider (MPI)
- How to add or delete users in Payments Insider (MPI)
- How to change your bank account or business details in Payments Insider (MPI)
- How to log in to My Payments Insider (MPI) with single sign-on
- How to manage and respond to chargebacks in Payments Insider (MPI)
- All 14 guides
Video how-tos
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