Ingenico Terminals
Terminal Guide and Troubleshooting
FAQ1 guide
Terminal How To Guide - Canada44 guides
- Admin ID and password (Desk 5000 / Move 5000)Your Desk 5000 or Move 5000 comes preprogrammed with a default admin ID of 1 and a password, which some functions require.
- Button and key shortcut reference (Desk 5000 / Move 5000)On the Desk 5000 or Move 5000, press a number key from the home screen to jump straight to a function: 0 for Sale,…
- How to activate a gift card (Desk 5000 / Move 5000)To activate a gift card on a Desk 5000 or Move 5000, open the GIFT menu, select 1 – Activation, enter the amount to…
- How to add a receipt image or screen saver (Desk 5000 / Move 5000)To add a receipt image or screen saver to a Desk 5000 or Move 5000, put the image on a micro USB, connect it…
- How to change terminal settings, including date and time (Desk 5000 / Move 5000)To change the date and time on an Ingenico Desk 5000 or Move 5000, open 3 - Setup Menu, then 6 - Term Settings,…
- How to change the language on a Desk 5000 / Move 5000To change the language on an Ingenico Desk 5000 or Move 5000, tap the Language icon in the bottom right corner of the home…
- How to change the summary report font size (Desk 5000 / Move 5000)To change the summary report font size on an Ingenico Desk 5000 or Move 5000, go to 3 - Setup Menu > 4 -…
- How to check a gift card balance (Desk 5000 / Move 5000)To check a gift card balance on a Desk 5000 or Move 5000, open the GIFT menu, select 3 – Balance Inquiry and swipe…
- How to complete a credit force (Desk 5000 / Move 5000)Use a credit force (Force Sale) when you ran an Auth Only on your Desk 5000 or Move 5000 and need to turn that…
- How to complete a credit or debit sale (Desk 5000 / Move 5000)To complete a credit or debit sale on a Desk 5000 or Move 5000, press the Sale icon, enter the amount, and hand the…
- How to display or print a gift card batch balance (Desk 5000 / Move 5000)To see the totals for your current or previous gift card batch on a Desk 5000 or Move 5000, open the Gift menu, select…
- How to display or print a gift card report (Desk 5000 / Move 5000)To print or display a gift card report on a Desk 5000 or Move 5000, open the GIFT menu, select 8 - Print Totals,…
- How to do a download and EMV key load (Desk 5000 / Move 5000)To do an EMV key load on an Ingenico Desk 5000 or Move 5000, press the .,#* key, select 8- Host Management, then 1…
- How to do a refund or return (Desk 5000 / Move 5000)To refund a card payment on a Desk 5000 or Move 5000, press the Return icon on the home screen, enter the password and…
- How to do an Auth Only transaction (Desk 5000 / Move 5000)Auth Only on a credit card machine reserves an amount against the cardholder's available credit limit, as a pending transaction, without completing a sale.
- How to enable or disable Terminal Semi-Integration (TSI) (Desk 5000 / Move 5000)To use your Desk 5000 or Move 5000 as a semi-integrated terminal, Cartis first enables semi-integration on your terminal file; after the download, you…
- How to feed receipt paper through the printer (Desk 5000 / Move 5000)To advance receipt paper through the printer on a Desk 5000 or Move 5000, press the printer feed button on the keypad.
- How to find the serial number (Desk 5000 / Move 5000)The serial number on an Ingenico Desk 5000 or Move 5000 is on the bottom of a small barcode sticker on the terminal. If…
- How to open the gift card menu (Desk 5000 / Move 5000)The gift card menu on a Desk 5000 or Move 5000 is under GIFT on the second page of the home screen.
- How to print or reprint a report (Desk 5000 / Move 5000)To print or reprint a report on an Ingenico Desk 5000 or Move 5000, open Reports, choose the report type, then choose whether to…
- How to redeem a gift card (Desk 5000 / Move 5000)To redeem a gift card on a Desk 5000 or Move 5000, open the GIFT menu, select 2 – Redemption, enter the amount and…
- How to refund to a gift card (Desk 5000 / Move 5000)To refund to a gift card on a Desk 5000 or Move 5000 (for a returned item or to issue store credit), open the…
- How to reload a gift card (Desk 5000 / Move 5000)To reload a gift card on a Desk 5000 or Move 5000, open the GIFT menu, select 4 – Reload, enter the amount, swipe…
- How to reprint a receipt (Desk 5000 / Move 5000)To reprint a receipt on an Ingenico Move 5000 or Desk 5000, tap Other on the second page of the home screen (or press…
- How to restart, turn off or turn on your terminal (Desk 5000 / Move 5000)To restart an Ingenico Move 5000 or Desk 5000, press and hold the Yellow and # keys until the terminal begins to reboot.
- How to run a ping test (Desk 5000 / Move 5000)A ping test checks whether your Ingenico Desk 5000 or Move 5000 can reach a host, in other words whether it's connected to a…
- How to run the terminal in demo mode (Desk 5000 / Move 5000)Demo mode lets you learn the Desk 5000 or Move 5000 and train staff without real payments: all transactions are simulations and won't be…
- How to set up clerk, server or cashier prompts (Desk 5000 / Move 5000)To make your Desk 5000 or Move 5000 ask for a clerk, server or cashier ID with each transaction, turn on ClerkPrompt in the…
- How to set up communication settings and priority, including WiFi (Desk 5000 / Move 5000)To set communication priority on a Desk 5000 or Move 5000, press .,#* (or tap ADMIN), then 3 Setup menu, 2 Communications and 1…
- How to set up receipts (Desk 5000 / Move 5000)To change your receipt footer, the number of copies or what prints on receipts on an Ingenico Desk 5000 or Move 5000, open the…
- How to set up security passwords (Desk 5000 / Move 5000)The Desk 5000 and Move 5000 ship with a default admin user named 1 and a pre-programmed default admin password.
- How to set up transaction options (Desk 5000 / Move 5000)To set up transaction options on an Ingenico Desk 5000 or Move 5000, press ADMIN or .,#*, then select 3 - Setup Menu and…
- How to settle a batch (Desk 5000 / Move 5000)To settle a batch manually on an Ingenico Desk 5000 or Move 5000, press the Settlement icon on the second page of the home…
- How to settle gift card transactions (Desk 5000 / Move 5000)To settle gift card transactions on a Desk 5000 or Move 5000, run Settlement and select YES.
- How to turn the keypad sound on or off (Desk 5000 / Move 5000)To turn the keypad sound (key beep) on or off on a Desk 5000 or Move 5000, open the admin menu and go to…
- How to type letters on the keypad (Desk 5000 / Move 5000)To type a letter on an Ingenico Desk 5000 or Move 5000, press the number key for that letter until the letter appears, or…
- How To Video LibraryFor how to videos please visit our playlist
- How to view all merchant accounts on your terminal (multi-MID) (Desk 5000 / Move 5000)To see the merchant accounts (MIDs) set up on your Desk 5000 or Move 5000, press ADMIN or .,#*, then select 3 - Setup…
- How to view or print current Setup Menu settings (Desk 5000 / Move 5000)To view the current Setup Menu settings on a Desk 5000 or Move 5000, press ADMIN or .,#*, select 3 - Setup Menu, then…
- How to view terminal info and current settings (Desk 5000 / Move 5000)To see your terminal ID, serial number and current settings on an Ingenico Desk 5000 or Move 5000, open the admin menu and select…
- How to view transaction history, batch totals and host totals (Desk 5000 / Move 5000)To see batch history (past transactions) on an Ingenico Desk 5000 or Move 5000, press ADMIN, select Batch Menu, then View History, and choose…
- How to void a transaction (Desk 5000 / Move 5000)To void a transaction on a Desk 5000 or Move 5000, press the Void icon on the home screen, find the transaction, and confirm…
- How to zero out a gift card (Desk 5000 / Move 5000)To zero out a gift card on a Desk 5000 or Move 5000, open the GIFT menu, select 6 – Zero Card, and swipe…
- What size paper rolls do the Desk 5000 and Move 5000 use?The Ingenico Desk 5000 and Move 5000 use thermal paper rolls 58 mm wide, 40 mm in diameter and 17 m long.
Terminal How To Guide - US2 guides
- Ingenico Desk 5000 (US): run a download, EMV key load and find the IP addressTo update an Ingenico Desk 5000 in the US, run a file download from Tetra Admin, then always follow it with an EMV public…
- Ingenico Move 5000 (US): WiFi setup, download, EMV key load and settlementQuick steps for common tasks on the Ingenico Move 5000 (US), from connecting to WiFi to settling the batch.
Terminal Setup5 guides
- How to change the receipt paper roll (Desk 5000 / Move 5000)To put a new paper roll in an Ingenico Desk 5000 or Move 5000, open the printer latch, drop the roll into the paper…
- How to connect an external PIN pad (Desk 1500) to a Desk 5000To connect an external PIN pad such as the Ingenico Desk 1500 to a Desk 5000, plug the PIN pad's USB cable into the…
- How to open the admin menu (Desk 5000 / Move 5000)To open the admin menu on a Desk 5000 or Move 5000, touch ADMIN on the bottom left of the screen or press .,#*.
- How to set up a Desk 5000E terminalTo set up a Desk 5000E terminal, insert the paper roll, connect the blue Ethernet cable from the ETH port on the Multi-port Box…
- How to set up an Ingenico Move 5000 terminal (WiFi, SIM or Bluetooth)To set up an Ingenico Move 5000, insert the paper roll, charge the battery and turn the terminal on, then set the communication priority…
Terminal Troubleshooting5 guides
- Alert Irruption error on an Ingenico terminal: what to doIf your card machine shows an Alert Irruption error, or a system problem call help desk 475 error, the terminal needs to be replaced.
- Error codes and messages: what they mean and what to do (Desk 5000 / Move 5000)Ingenico Desk 5000 and Move 5000 error messages, from Out of balance to Card blocked, are listed below with what each one means and…
- How to fix a Desk 5000 / Move 5000 that won't connect (Failure On All Comms Mode)Failure On All Comms Mode means none of the terminal's communication types (wired or wireless internet) can reach the host.
- Troubleshooting terminal hardware: power, connection, card and printer problemsFind your terminal's symptom below, from a blank display to a printer that won't print, and the fix for each.
- Why is my terminal printing blank receipts or reports?If your terminal prints receipts and reports but the paper is blank, the paper roll is inserted backwards.
Still stuck? Talk to a person.
Our team answers the phone.